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What are ReDem Credits?

ReDem Credits are the internal currency used to run quality checks on your survey data. Credits can be purchased as part of an annual subscription plan.

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Basics of ReDem Credits

Analyzing data with ReDem requires ReDem Credits, with the number of credits needed varying based on the credit calculation method and the quality checks selected for each respondent. ReDem offers two credit calculation methods:

All-inclusive

Apply all possible quality checks* to each interview for a flat fee of 10 credits per interview. This model offers predictable pricing and is best suited for teams seeking comprehensive quality assurance.

Modular Calculation

Only applicable to licenses purchased before December 2025.
The minimum cost is 5 credits per respondent, with additional credits required depending on the quality checks you select. This flexible approach enables you to balance costs while ensuring your desired level of data quality.
*Maximum data request: 100 CHS, 5 OES, 5 BAS, 20 GQS, and 100 TS. If additional data is required, modular credits will be calculated accordingly.

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How credit calculation works in the modular calculation?

The following list provides a clear overview of how credits are calculated based on Quality Scores, with all calculations applied on a per-respondent basis:
Score TypeBase CreditsAdditional CreditsMaximum Credits
Open-Ended-Score (OES)3 (for the first question)0.25 (for each additional question)-
Time-Score (TS)1-1
Coherence-Score (CHS)4 (for the first 100 questions)0.03 (for each additional question)-
Grid-Question-Score (GQS)0.05 per item-2
Behaviour-Analysis-Score (BAS)2 (for the first data point)0.25 (for each additional data point)-

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💡Important Credit Rules

  • OES answer translation:
    • When enabled on an open-ended question, ReDem translates non-valid, non-English answers to English.
    • On modular plans, each successful translation costs 0.1 credits.
    • On All-Inclusive plans, translation is included when OES stays within the plan limit (≤ 5 datapoints). Above that limit, translations are charged at 0.1 credits for each OES.
    • Credit estimates assume every translate-enabled datapoint may need translation (worst case). You are charged only for successful translations.
    • In cases we can’t provide a translation, no credits will be charged.
  • Grid-Question Score (GQS):
    • Each grid item costs 0.05 credits.
    • The total cost for GQS is capped at 2 credits per respondent, regardless of how many items are answered.
  • Time Score (TS):
    • The maximum cost is 1 credit per respondent, regardless of the number of time-based data points analyzed.
  • Coherence Score (CHS):
    • Covers up to 100 questions at a base cost of 4 credits per respondent.
    • For each additional question beyond 100, an extra 0.03 credits is charged.
  • Credits are only charged when a respondent’s processing is successfully completed. If processing fails for any reason, no credits are charged.
  • Credits are applied only to valid and available data points.
  • No credits are charged for blank or missing responses.
  • Total Credit Calculation for Surveys:
    • The total credit cost for a survey is the sum of credits used across all respondents.
    • Each respondent’s usage depends on their individual data and the quality checks applied.

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Review credit usage

Company admins can review account-level credit usage in the ReDem app.
Credit Overview is available to admins only. Regular employees do not see this page.
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Open Credit Overview

Log in to the ReDem Application and go to Administration → Credit Overview in the sidebar.
You can also open Credit Overview from the administration tabs on any administration page (for example My Profile or Users).

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What you can see

Credit summary — a chart and totals for your account. Switch between Current (current contract period) and All-time: Contract details — start and end date of the current contract, and whether auto-renewal is enabled. If pay-as-you-go (PAYG) is enabled for your account, you also see PAYG consumption during the contract period and the estimated next invoice amount. Credit transactions — a searchable table of account activity with columns for date, description, credits, number of respondents, last update, and transaction type. Filter by type:
  • Received — credits added to your account
  • Used — credits spent on quality checks
  • Expired — credits that expired unused
  • Refund — credits returned to your account
Use Download to export transactions matching your current search and filters.

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Sample Credit Calculation

Here’s an example of how credits are calculated for an individual respondent: